Frequently Asked Questions


Please do not hesitate to contact us should your answer not appear in this section.

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What are the benefits to E-counselling?

Since the secure messages between you and the counsellor are the counselling, you can engage in counselling any time of day or night. Even though your counsellor isn’t physically present, you can review the messages you have already shared and continue with the work on your own. When you are engaging in face-to-face counselling, you may not remember everything that was said after the session. However with e-counselling you have the exact same record as the counsellor and can always refer back to things and “ah ha” moments you might have! Oh and did we mention you don’t have to go anywhere out of your own home and can do your part of it in your own timing?

When is e-counselling not appropriate?

If you or someone you are concerned about is experiencing acute suicidal/homicidal thoughts, severe addictions concerns, or a time of crisis they would be better suited to face to face counselling at Rising Hope Counselling rather than e-counselling. If you are in immediate crisis and require immediate assistance between counselling appointments, please contact one of your local crisis services such as:

  • 911

  • Kingston General Hospital – Emergency Department- 613-548-2333; 76 Stuart Street, Kingston, ON

  • Addiction and Mental Health Services Kingston, Frontenac, Lennox and Addington (AMHS-KFLA)- 24 hour crisis line: 613-544-4229 (Kingston/Frontenac); 24 hour crisis line: 613-354-7288 (Lennox/Addington)

  • 24 hour Kids Help Phone: 1-800-668-6868

Are there evening appointments available?

Right now unfortunately no, however that may change in the future and we’ll update this if that happens. The current earliest appointment time is 9 AM and latest appointment time is 2:15 PM.

How long are the appointments?

Typically sessions are 60 minutes in length, 50 minutes for the in person session and 10 minutes designated to ensuring your information is recorded accurately and in detail. For e-counselling as long as you are doing your part in providing details and information, we guarantee that the counsellor’s reply will take at least 50 minutes to thoughtfully compose as well.

How often do we meet for appointments?

This is flexible in nature, however for the purposes of maintaining a sense of continuity and forward progress, we encourage you to think about weekly or bi-weekly sessions and how this might fit within your schedule. If you are hoping to engage in counselling related to improving the symptoms of insomnia, it is important to meet weekly for the first several weeks at minimum. If that does not work for you we can certainly negotiate something that will!

How do I schedule an appointment?

If you would like to set up a first appointment, please click on the appropriate registration button (either face-to-face or e-counselling) and follow the online instructions. If you would prefer to make an appointment by phone, you are welcome to do so by calling us at 613-539-0969. Please note when would be a good time to reach you in the form or by voicemail.

Will my personal information be kept confidential?

All personal information will be kept confidential and stored securely when on an electronic device and/or paper file. We cannot provide any of your personal information to any individual or authority without your prior written consent. Exceptions to this are in relation to child protection concerns, concerns of imminent risk of harm to yourself or someone else, or when mandated to provide something under the authority of a subpoena to court. Please see the page on privacy and confidentiality for more information regarding these issues.

How many sessions will I need to see resolution to my concerns?

There is no set format for determining the number of sessions required. Changes are dependent on a variety of factors such as length of time that this has been an issue for you, nature of the issue, your readiness to make changes within your control, your willingness to do work outside of the counselling session, and your own time and financial availability.

What are the fees for counselling?

Please see our “pricing and services” page for more information. However at this time fees are set for $120/hour for face to face counselling and $75/hour for e-counselling. Lower e-counselling fees are in relation to the lack of overhead costs required, not in relation to the quality of the counselling provided.

What methods of payments are accepted?

At this time we accept cash, e-transfer (prior to your session), or cheque. NSF cheques will result in $10 penalty fee. Your payment is required at the time of the session.

Is there a cost for missed or rescheduled appointment without proper notice?

Unfortunately yes, as someone else could have likely used that spot that you no longer required. You will be billed full fee for missed appointments or appointments rescheduled with less than 24 hours notice.

Can I reach you between sessions?

Emails and calls will be picked up occasionally through the day. However you are encouraged to limit the content of your email to basic requests without much personal information being provided due to the inability to ensure the emails are not intercepted by unauthorized individuals. Should a phone call be longer than 10 minutes, there may be a charge prorated from the cost of counselling for the length of time spent together. For e-counselling this looks a little different as I encourage you to spend the week thinking about, reviewing and adding to your response before sending it back to me.

Is this fee covered by insurance plans?

You will need to contact your own private insurance plan and/or your employee benefits plan to inquire whether there is coverage for counselling provided by a Registered Social Worker (RSW). Receipts will be provided at time of payment with my Ontario College of Social Workers and Social Service Workers registration number affixed. You are fully responsible for completing the necessary insurance forms for your provider to obtain coverage. Some plans provide this coverage and the amount covered may differ individually. Alternatively you may choose to claim the amount as a medical expense for tax deductions. OHIP does not cover counselling services by RSW at this time.

What does it mean that you are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)?

The Ontario College of Social Workers and Social Service Workers (the College) is the regulatory body for social workers and social service workers in Ontario. The College was created when the province of Ontario fully proclaimed the Social Work and Social Service Work Act, 1998 on August 15, 2000. Its ongoing mandate is to serve and protect the public from unqualified, incompetent and unfit practitioners. For more information please view their website at:

Are you Wheelchair accessible?

Unfortunately, we are not wheelchair accessible at this time.